koin888 Privacy Policy
This page describes what we collect when you use koin888 and how we keep that data protected. We gather information from account registration, payment flow, and account activity. Our commitment is to handle your personal data with clear rules and limited access.
We do not sell your data. We share it only with processors necessary to run our platform—payment partners like DANA, e-wallet, and mobile banking, identity verifiers, and support contractors. You can review or delete your data within bounds set by applicable law.
What we collect
Our registration form requires your name, email, phone number, and date of birth. We collect identity documents—national ID card, passport, or driver licence—during account verification. We do not ask for this information upfront; we request it only when your account activity level or withdrawal requests trigger our verification process.
We record your account activity: which tournaments you view (Liga 1, Piala AFF, Champions League), which payment methods you choose, and withdrawal requests. We log your IP address and device type. We keep cookies on your browser to maintain session state and remember your login preference. We do not track your offline behaviour or activity outside koin888.
How we use your data
We verify your identity to comply with local anti-money-laundering rules. We use your email and phone to send account alerts—password reset links, withdrawal status, security warnings. We use your payment records to review withdrawal requests before release and to flag unusual activity.
Our compliance team accesses your data only when we review account history following a withdrawal request or a user report. We do not use your data to build marketing profiles or share it with third-party advertisers. Our support team can view your name, email, and recent account activity only when you contact us with a question or dispute.
Data storage and processors
Our servers are located outside Indonesia; they may be in Singapore or Australia. Your identity documents are encrypted at rest. We retain your account data for five years after closure, or longer if required by law.
We use third-party processors: Stripe and local bank networks for payment processing; a licensed ID-verification vendor for KYC; and Intercom for customer support infrastructure. Each processor has signed a data-handling agreement committing them not to share your data with other clients or use it for their own purposes.
Your rights on koin888
You can download a copy of your personal data in machine-readable format. You can request that we delete non-essential information—for example, your payment history older than three years. You cannot delete your identity record if we are under legal obligation to retain it; we will retain the minimal set required and no more.
You can disable non-essential cookies by adjusting your browser settings. Disabling them will not affect your ability to log in or withdraw; it affects only analytics and ad tracking cookies, which we do not use anyway.
If you believe we have mishandled your data, you can lodge a complaint with the applicable data protection authority in your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or Medan, you may contact your regional consumer protection office with evidence of the breach.
Changes to this policy
We may update this policy if legal requirements change or if we add new processors. We will notify you by email at least thirty days before changes take effect. If you do not agree with the update, you can request account closure.
Contact koin888
If you have questions about this policy or wish to exercise your rights, contact our support team. We respond within three business days, excluding Indonesian public holidays (Idul Fitri, Idul Adha, Imlek, and national observances). Your request must include your account email and a description of what data you wish to access or delete.